TERMS
Welcome to our website. If you continue to browse and
use this website you are agreeing to comply with and be
bound by the following terms and conditions of use,
which together with our privacy policy govern Paul's
Boutique's relationship with you in relation to this
website.
The term 'Paul's Boutique' or 'us' or 'we' refers to
the owner of the website whose registered office is in
South Ruilsip, Middlesex. Our company registration
number is 4568758. The term 'you' refers to the user or
viewer of our website.
The use of this website is subject to the following
terms of use:
- The content of the pages of this website is for
your general information and use only. It is subject
to change without notice.
- Neither we nor any third parties provide any
warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the
information and materials found or offered on this
website for any particular purpose. You acknowledge
that such information and materials may contain
inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the
fullest extent permitted by law.
- Your use of any information or materials on this
website is entirely at your own risk, for which we
shall not be liable. It shall be your own
responsibility to ensure that any products, services
or information available through this website meet
your specific requirements.
- This website contains material which is owned by
or licensed to us. This material includes, but is not
limited to, the design, layout, look, appearance and
graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part
of these terms and conditions.
- All trademarks reproduced in this website, which
are not the property of, or licensed to the operator,
are acknowledged on the website.
- Unauthorised use of this website may give rise to
a claim for damages and/or be a criminal offence.
- From time to time this website may also include
links to other websites. These links are provided for
your convenience to provide further information. They
do not signify that we endorse the website(s). We have
no responsibility for the content of the linked
website(s).
- You may not create a link to this website from
another website or document without Paul's Boutique's
prior written consent. Your use of this website and
any dispute arising out of such use of the website is
subject to the laws of England, Scotland and Wales.
PRIVACY
This privacy policy sets out how Paul's Boutique Ltd
uses and protects any information that you give Paul's
Boutique Ltd when you use this website.
Paul's Boutique Ltd is committed to ensuring that your
privacy is protected. Should we ask you to provide
certain information by which you can be identified when
using this website, then you can be assured that it will
only be used in accordance with this privacy statement.
We do not store credit card details nor do we share
customer details with any 3rd parties.
Paul's Boutique Ltd may change this policy from time
to time by updating this page. You should check this
page from time to time to ensure that you are happy with
any changes. This policy is effective from November
16th, 2009.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode,
preferences and interests
- other information relevant to customer surveys
and/or offers
What we do with the information we gather
We require this information to understand your needs
and provide you with a better service, and in particular
for the following reasons:
- Internal record keeping.
- We may use the information to improve our products
and services.
- We may periodically send promotional email about
new products, special offers or other information
which we think you may find interesting using the
email address which you have provided.
- From time to time, we may also use your
information to contact you for market research
purposes. We may contact you by email, phone, fax or
mail. We may use the information to customise the
website according to your interests.
Security
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or
disclosure we have put in place suitable physical,
electronic and managerial procedures to safeguard and
secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be
placed on your computer's hard drive. Once you agree,
the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you
as an individual. The web application can tailor its
operations to your needs, likes and dislikes by
gathering and remembering information about your
preferences.
We use traffic log cookies to identify which pages are
being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to
customer needs. We only use this information for
statistical analysis purposes and then the data is
removed from the system.
Overall, cookies help us provide you with a better
website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us
access to your computer or any information about you,
other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web
browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies
if you prefer. This may prevent you from taking full
advantage of the website.
Links to other websites
Our website may contain links to other websites of
interest. However, once you have used these links to
leave our site, you should note that we do not have any
control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any
information which you provide whilst visiting such sites
and such sites are not governed by this privacy
statement. You should exercise caution and look at the
privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of
your personal information in the following ways:
- whenever you are asked to fill in a form on the
website, look for the box that you can click to
indicate that you do not want the information to be
used by anybody for direct marketing purposes
- if you have previously agreed to us using your
personal information for direct marketing purposes,
you may change your mind at any time by writing to or
emailing us info@pauls-boutique.com
We will not sell, distribute or lease your personal
information to third parties unless we have your
permission or are required by law to do so. We may use
your personal information to send you promotional
information about third parties which we think you may
find interesting if you tell us that you wish this to
happen.
You may request details of personal information which
we hold about you under the Data Protection Act 1998. A
small fee will be payable. If you would like a copy of
the information held on you please write to Paul's
Boutique Ltd, 2 The Runway, South Ruislip, Middlesex,
HA4 6SE
If you believe that any information we are holding on
you is incorrect or incomplete, please write to or email
us as soon as possible, at the above address. We will
promptly correct any information found to be incorrect.
DISCLAIMER
The information contained in this website is for
general information purposes only. The information is
provided by Paul's Boutique Ltd and while we endeavour
to keep the information up to date and correct, we make
no representations or warranties of any kind, express or
implied, about the completeness, accuracy, reliability,
suitability or availability with respect to the website
or the information, products, services, or related
graphics contained on the website for any purpose. Any
reliance you place on such information is therefore
strictly at your own risk.
In no event will we be liable for any loss or damage
including without limitation, indirect or consequential
loss or damage, or any loss or damage whatsoever arising
from loss of data or profits arising out of, or in
connection with, the use of this website.
Through this website you are able to link to other
websites which are not under the control of Paul's
Boutique Ltd. We have no control over the nature,
content and availability of those sites. The inclusion
of any links does not necessarily imply a recommendation
or endorse the views expressed within them.
Every effort is made to keep the website up and
running smoothly. However, Paul's Boutique Ltd takes no
responsibility for, and will not be liable for, the
website being temporarily unavailable due to technical
issues beyond our control.
DELIVERY
Please Note:
Items purchased from the Outlet store/sale items WILL NOT be packaged in branded boxes.
Please be aware we currently DO NOT deliver outside of the UK and Ireland
When will I receive my order?
Standard Delivery - FREE
Guaranteed 48 Hour Delivery £6.95
UK Mainland Standard Delivery:
Deliveries will be made within 3-5 working days after
you place your order [excluding Weekends]
The cost of UK and Northern Ireland Standard Delivery
is FREE and your order will
be sent out via parcel service on the same day if placed
by 3pm.*
Track Your Order!
All orders can be tracked using a link sent to you
once your order reaches the carrier, you will then be
able to follow it all the way to your front door.
Your order can be delivered anytime between 7am and
9pm and a signature may be required on receipt.
If you are not around to take delivery of your parcel,
the carrier will leave a calling card telling you how
you can pick it up.
Unfortunately we cannot deliver on a bank holiday. In
this instance please expect your delivery on the next
working day.
UK Guaranteed 48 Hour Delivery:
If you order by 3pm, Monday to Wednesday, you should receive your goods within 48 hours - £6.95
Or if you order by 3pm, Thursday or Friday, you should receive your goods within two working days - £6.95
The cost of UK Guaranteed 48 Hour Delivery is £6.95
and your order will be sent out via parcel service.
Any orders placed on a Bank Holiday will be delivered
2 working days later.
We do not deliver on a Bank Holiday so please be aware
of any impending ones when you order!
Track Your Order!
The cost of Channel Islands Standard Delivery is
£18.51, with delivery in 3-5 working days.
The cost of Republic of Ireland Standard Delivery is
£13.01, with delivery in 3-5 working days.
All orders can be tracked using a link sent to you
once your order reaches the carrier we are using for
your delivery, you will then be able to follow it all
the way to your front door.
* This offer does not apply to the Channel Islands
or Republic of Ireland.
RETURNS
In addition to the Distance Selling Regulations, you
can return any item within 28 days of receipt for a
refund of that item or to exchange it for a different
size or colour.
Please note that in the interests of hygiene, items
marked with a "*" next to the product name cannot be
returned, unless they have remained in their original
wrapping or are faulty.
In all cases, the items returned must be in their
original condition. All goods will be inspected on
return.
The goods are your responsibility until they reach our
warehouse.
We recommend you use a postal service that insures you
for the value of the goods you are returning and keep
your recorded delivery and/or proof of postage in a safe
place until you receive your refund. Please send your
returned goods to:
Paul's Boutique Ltd
C/O BTB Mailflight Ltd
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 0QB
We can only accept returns to the address above.
Please note that Paul's Boutique do not offer
pre-paid postal returns.
Returns sent without a dispatch note can take longer
to process. Please ensure you include this with your
returned items.
Can I return an item bought
from www.pauls-boutique.com to a store selling Paul's
Boutique items?
Unfortunately you cannot return items purchased from
this website to stores selling Paul's Boutique
merchandise.
What amount will i be refunded if I have received the wrong item?
You will be refunded the full value of the item(s) returned, the original delivery charge and the returns postage to us. The care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by Royal Mail recorded/standard signed for delivery and keep a copy of the tracking number/receipt just in case your parcel goes missing.
Please be aware that we can only refund up to £10 for returns postage, (we will make reasonable allowances for high value items or for multiple item returns).
Paul's Boutique is not responsible for items lost by the delivery services in the returns process.
What amount will I be refunded if I do not want my item?
You will be refunded the full value of the item(s) returned (subject to terms and conditions) and the original delivery charge. The cost and care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by Royal Mail recorded/standard signed for delivery and keep a copy of the tracking number/receipt just in case your parcel goes missing.
Paul's Boutique is not responsible for items lost by the delivery services in the returns process.
What amount will I be refunded if my item is faulty?
You will be refunded the full value of the item(s) returned, the original delivery charge and the returns postage to us. The care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by Royal Mail recorded/standard signed for delivery and keep a copy of the tracking number/receipt just in case your parcel goes missing.
Please be aware that we can only refund up to £10 for returns postage, (we will make reasonable allowances for high value items or for multiple item returns).
Paul's Boutique is not responsible for items lost by the delivery services in the returns process.
Need further help?
If you have any further queries, please do not
hesitate in contacting us at Customer Care Team.
Returns Policy
If a customer returns an item for an exchange of the same item, we can offer a straight exchange. If the customer would like to order an alternative, they will need to be given a refund before ordering the alternative item. This does not apply if the customer would like a replacement of the same item, but if we are out of stock then we are able to just offer a straight exchange.
Accessories: (Including bags, Purses, Jewellery and umbrellas)
Up to 28 days a full refund or exchange is available. After 28 days and up to 6 months an exchange is available only. If over 6 months no exchanges or refunds.
Earrings:
Strictly no refunds or returns unless the goods are faulty.
Clothing:
Up to 28 days a full refund or exchange is available. After 28 days and up to 6 months an exchange is available only. If over 6 months no exchanges or refunds.
Footwear:
Up to 28 days for a full refund or exchange is available. After 28 days and up to 6 months an exchange is available only. If over 6 months no exchanges or refunds.
Please note that all footwear items returned must be in their original condition, which includes any packaging and tags. All goods will be inspected on return.
Perfume:
Up to 28 days a full refund or exchange is available. Perfume needs to be returned in its original condition.
Please note that the above Refund and Returns Policy does not affect your statutory rights
SIZE GUIDE
Womanswear Size Guide
*please note that these are approximate guidelines
and measurements will vary according to style.
Womens Clothing Sizes - Tops, Knitwear, Casual
Jackets & Shirts
| Sizes |
6/8 |
8/10 |
10/12 |
12/14 |
| |
XS |
S |
M |
L |
| |
CM |
INCHES |
CM |
INCHES |
CM |
INCHES |
CM |
INCHES |
| Bust |
78 ½ |
31 |
81 |
32 |
86 |
34 |
91 |
35 ¾ |
| Waist |
60 ½ |
23 ¾ |
63 |
24 ¾ |
68 |
26 ¾ |
73 |
28 ¾ |
| Hips |
86 |
33 |
88 ½ |
34 ¾ |
93 ½ |
36 ¾ |
98 ½ |
38 ¾ |
Womens Clothing Sizes - Jeans, Casual Trousers and
Shorts
*please note that these are approximate guidelines
and measurements will vary according to style.
| Sizes |
8 |
10 |
12 |
14 |
|
XS |
S |
M |
L |
|
CM |
INCHES |
CM |
INCHES |
CM |
INCHES |
CM |
INCHES |
| Waist |
66 |
26 |
71 |
28 |
76 |
30 |
81 |
32 |
| Hips |
88 ½ |
34 ¾ |
93 ½ |
36 ¾ |
98 ½ |
28 ¾ |
103 ½ |
40 ¾ |
Womens Footwear
| Sizes |
3-4 |
5-6 |
7-8 |
| |
S |
M |
L |
| European |
36-37 |
38-39 |
40-41 |
| US |
5-6 |
7-8 |
9-10 |
ONLINE DISCOUNT VOUCHER / GIFT VOUCHER TERMS AND CONDITIONS
Terms and conditions for Paul's Boutique online discount voucher:
- Limit one discount voucher per household and one discount voucher per order.
- Discount vouchers can only be redeemed on our Web site www.pauls-boutique.com.
- Discount vouchers cannot be used retrospectively.
- Please refer to your Discount voucher for the value, expiry date and any additional offer restrictions.
- This promotional voucher has a cash value of GBP 0.001 and is not transferable or assignable.
- Certain products determined by Paul's Boutique may be exempt from discounts offers, including items on Sale and in items in our Outlet Store.
- Discount Vouchers do not apply to shipping / delivery charge.
- Paul's Boutique reserves the right to cancel online discounts vouchers at any time and without notice.
- Please note that voucher codes cannot be used in conjunction with any other offer.
- The Discount voucher expires after first use or at midnight of the exipry date detailed on the voucher.
- Normal Paul's Boutique web site terms and conditions apply.
Gift Vouchers
Please Note: There is a limit of one Gift Voucher per order.
FAQ
Do you ship to my country?
Currently we ONLY ship to the UK, The republic of Ireland and The Channel Islands.
Where can I buy Pauls Boutique if I do not live in the UK?
Please view the stockists section of our website for your local official stockist. If there is not a stockist in your country please visit either of the below website who ship Internationally:
www.asos.com
www.topshop.com
How do I go about an exchange or a refund if I am not completely satisfied with my item that I purchased from your wwww.pauls-boutique.com?
Please go to the returns sections for full information.
How do I go about an exchange or a refund if I am not completely satisfied with my item that I purchased from one of the PB official stockists?
If your item was purchased from an official Paul?s Boutique stockist then you MUST take up your dispute with the retailer. Under no circumstance will we accept returns from items purchased at stores at the website distribution centre.
I would like to speak to someone regarding my query, what is the number?
If you have any returns/order/exchange/complaints queries, please call:
Customer care line number: 01234 227 140
Opening Hours: Mon-Fri , 8am to 6pm
I have ordered several items and would like them boxed up individually?
Please note that if you would like each item to be boxed separately, you must place a separate order for each item.
I have lost the returns/dispatch note that came with my order?
Please download a form here.
You will need to provide your PB order reference number, full name and address on the form in order to avoid delay in processing your return/exchange.